intuIA.ai

1. Introduction and Commitment

Welcome to intuIA.ai. At Integration IT S.A.S. ("We", "the Company"), we are committed to protecting your privacy. This Privacy Policy ("Policy") explains what personal data we collect, how we use it, with whom we share it, how we protect it, and your rights.

This Policy applies to the intuIA.ai platform (the "Service"), our website, and related services. By using the Service, you acknowledge you have read and understood this Policy.

2. Controller Identity and Contact

Controller: Integration IT S.A.S.
Tax ID: [Company NIT]
Address: [Full address], Medellín, Colombia
Privacy email: privacy@intuia.ai

3. Information We Collect

3.1. Data you provide

Account setup: Full name, email, phone, role, company, password (hashed).
Profile and billing: Payment info (processed by providers), billing address, transaction history.
Communications: Messages to support, surveys and other interactions.

3.2. Data generated by use (Operational Content)

Inputs: Messages, prompts, documents and data you or end users submit.
Outputs: Responses, analyses and content generated by AI agents.
Interaction metadata: Agent type, timestamps and applied settings.

3.3. Automatically collected

Server logs: IP, browser, OS, ISP, referrer/exit pages, timestamps.
Usage and analytics: Features used, clicks, dwell time, performance and latency.
Cookies: Essential and, with consent, analytics/personalization. See Cookie Policy.

4. Purposes of Processing

Service delivery and management: Account, processing inputs/outputs, billing/payments, support.
Continuous improvement: Optimize UX, develop features, diagnostics and monitoring.
Security and compliance: Protect platform, prevent fraud/attacks, comply with law.
Communications: Operational notices; with consent, marketing communications (revocable).

5. Legal Bases

Contract performance
Explicit consent (marketing and non‑essential cookies)
Legitimate interest (security, fraud prevention, service improvement)
Legal obligation

6. Disclosure and Transfers

We do not sell or rent your data. We may share with subprocessors under confidentiality and data protection terms:

Cloud infrastructure (e.g., AWS, GCP)
Payment processors
Analytics and monitoring
Support and communications

International transfers: Data may be processed outside Colombia using recognized mechanisms (e.g., SCCs) where applicable.

7. Data Retention

Account data: While the account is active.
Operational content: While active, per lifecycle policies.
After termination: 30‑day retention for export; then secure deletion. Backups for a limited time, isolated.

8. Your Rights

Access, Rectification, Erasure
Restriction of processing
Portability
Objection
Consent withdrawal

Exercise your rights at privacy@intuia.ai. You may also lodge a complaint with the competent authority.

9. Security

Encryption in transit and at rest
Access control (least privilege, RBAC)
Monitoring and auditing
Incident response

Privacy Policy