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Resuelvo delivers 24/7 omnichannel care via IntuIA‑Chat, ensuring fast, consistent, and contextual responses. With a dynamic knowledge base, customers get up‑to‑date information, while handoff to human agents is smooth and with full history.
- Omnichannel support via IntuIA‑Chat with dynamic knowledge base.
- Human handoff with context for smooth experiences.
Use cases
- Unified support across WhatsApp, email, web chat, and social.
- Lower wait times with smart auto‑replies.
- Transfer to human agents with full prior context.
- Monitor key metrics: FRT, AHT, FCR, and CSAT.
Trusted by teams that prioritize results
Agents
Recupero (Collections)
- Via IntuIA‑Chat or API, negotiates and sets payment agreements.
- Provides information on obligations and payment methods, and receives receipts.
DSO ↓Recovery ↑Costs ↓
View detailsTalentia (Human Resources)
- Assists employees, answering HR and company communications.
- Answers FAQs based on internal policies and general labor law.
Response time ↓Compliance ↑Internal satisfaction ↑
View detailsOrganizo (Internal assistant)
- Agendas, summaries and tasks.
- Administrative automation.
Hours savedOnboarding ↓
View detailsLegal (Labor Legal)
- Generates key labor documents through a guided assistant.
- Simulates settlements and contract terminations.
Risk ↓Compliance ↑
View detailsImpulso (Marketing)
- Manages media plan and auto-publishes to social networks.
- Optimizes campaigns for performance and budget.
Traffic ↑CPA ↓ROAS ↑
View detailsAsisto (Technical Support)
- Handles incidents and technical support requests via intuiaChat (WhatsApp, web, and other channels).
- Classifies, prioritizes, and routes tickets based on criticality and user type.
Resolution time ↓Tickets to IT team ↓User satisfaction ↑
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